登記

所有的觀鯨之旅都取決於良好的海洋和氣候條件。每次旅遊的船長將在登記前10分鐘通知本次旅行是否可以出航。在預訂臺及在咖啡店裏面有一個顯示板——這將顯示每個航次的狀態。

當您的旅行確認之後,狀態板顯示‘now checking in’(現在開始登記),我們的預訂人員將開始給您發票。

如果您的旅行由於不利海洋/氣候條件而取消,請告知我們的工作人員您是否希望重新安排出航時間。

請註意您的旅行時間是您登記的時間,而不是出發時間。 

付款可以采用現金、EFTPOS、新西蘭幣旅行支票以及除Diners以外所有主要的信用卡種類。您將領到一張登船牌和預訂收據。使用登船牌用於乘坐大巴和登船。請保存好預訂收據,在旅行取消或退款時請出示。

登記過程通常需要30分鐘時間。

在出發之前將觀看安全須知簡介。期間遊客需要觀看配有完整英文字幕的DVD短片。

觀鯨之旅大巴轉送到港口

在您登記並完成安全須知簡介之後,我們的觀鯨之旅大巴將把您轉送到南海灣港口——旅遊船從這裡出發。

大巴出發點在Flukes Café 外面。

到南海灣的車程大約8-10分鐘。我們的觀鯨之旅船員們將熱情迎接您們,護送您們安全登船。

Flukes Cafe3

Kia Ora

Whale Watch monitors the latest public health advice and adapts the operation accordingly.

Key Themes:

  1. If you are unwell, have been to a place of interest in the last 14-days or are awaiting a covid test please stay home.
  2. Contact tracing is required so we ask you to scan in with the covid tracer app or use the manual sign-in option provided.
  3. We ask that you wear a face covering.
  4. Our cleaning procedures have been enhanced and hand sanitizer is available.
  5. We ask that you listen to all instructions provided by our team, please be patient and kind.

Vaccination Mandates - The Vaccine Pass - Covid19 Protection Framework

From Friday 3rd December 2021 all customers to Whale Watch will be required to present a valid New Zealand Government vaccine pass as part of the New Zealand Governments Covid19 Protection Framework to travel on our tours and enter our premises unless they are exempt.

You are exempt if;

  1. You are ineligible for vaccination.
  2. Children under 12-years and 3-months of age.
  3. People who are clinically exempted.

Please note: You may also be required to show a valid form of ID in the form of a current New Zealand drivers license, Passport or 18+ Kiwi Access Card to validate your ID. Please ensure you have one of these options readily available upon request.

The message from the New Zealand Government is clear. To enjoy the full life everyone in New Zealand deserves, get vaccinated today. If you are already vaccinated, do your best to help your friends and family get their vaccinations so we can all enjoy life within the new system. 

Covid19 Protection Framework

Should you have any concerns or questions in this regard, please do not hesitate to contact our Customer Support Services team.