Whale Watch & PurePod Package - Terms & Conditions

  • All Relax & Unwind Gift Vouchers cannot be combined with any other Whale Watch Kaikoura or PurePod Vouchers/promotions.
  • The bearer of this voucher is responsible for booking both PurePod accommodation & Whale Watch Kaikoura tour directly with each company.
  • There is high demand for the PurePod experience & limited availability, booking the PurePod accommodation FIRST is recommended. We advise you book in advance to avoid disappointment.
  • Normal Whale Watch Kaikoura & PurePod refund policies apply. (check company’s website for more info)
  • Normal Whale Watch Kaikoura & PurePod Terms & Conditions apply. (check company’s website for more info)
  • Vouchers cannot be transferred or refunded and cannot be used with other offers.
  • All Relax & Unwind vouchers cannot be redeemed for cash.
  • All Relax & Unwind vouchers are void and cannot be redeemed after expiry of validity date.
  • All Relax & Unwind vouchers will be accepted by Whale Watch Kaikoura & PurePods for direct bookings only.
  • All gift vouchers purchased through Whale Watch Kaikoura cannot be exchanged for cash. In the event of a tour cancellation or partial refund the recipient may exchange the remaining value of the voucher within the Whale Watch Gift Shop or towards the purchase of another Whale Watch Tour.


Cancellation T&C’s PurePod;

With the remote locations of the PurePods, late cancellations can be tricky for PurePods to fill at short notice.

  • You can amend or cancel your booking at absolutely no charge up to 14 days before your reserved stay – so if your itinerary changes or you decide you prefer a different PurePod location, please let us know asap and we will process the reservation change for you immediately.
  • If you need to cancel your reservation and it’s between 14 and 7 days of your reserved stay, we’ll refund you 50% of the cost of your booking (unless someone else books for that date, in which case we will only charge you a $30 cancellation fee)
  • If you cancel within 7 days of your reserved stay, no refund is payable (unless someone else books for that date, in which case we will only charge you a $30 cancellation fee)

Copy of Kahutara PurePod starry night skies

Kia Ora

Whale Watch monitors the latest public health advice and adapts the operation accordingly.

Key Themes:

  1. If you are unwell, have been to a place of interest in the last 14-days or are awaiting a covid test please stay home.
  2. Contact tracing is required so we ask you to scan in with the covid tracer app or use the manual sign-in option provided.
  3. We ask that you wear a face covering.
  4. Our cleaning procedures have been enhanced and hand sanitizer is available.
  5. We ask that you listen to all instructions provided by our team, please be patient and kind.

Vaccination Mandates - The Vaccine Pass - Covid19 Protection Framework

From Friday 3rd December 2021 all customers to Whale Watch will be required to present a valid New Zealand Government vaccine pass as part of the New Zealand Governments Covid19 Protection Framework to travel on our tours and enter our premises unless they are exempt.

You are exempt if;

  1. You are ineligible for vaccination.
  2. Children under 12-years and 3-months of age.
  3. People who are clinically exempted.

Please note: You may also be required to show a valid form of ID in the form of a current New Zealand drivers license, Passport or 18+ Kiwi Access Card to validate your ID. Please ensure you have one of these options readily available upon request.

The message from the New Zealand Government is clear. To enjoy the full life everyone in New Zealand deserves, get vaccinated today. If you are already vaccinated, do your best to help your friends and family get their vaccinations so we can all enjoy life within the new system. 

Covid19 Protection Framework

Should you have any concerns or questions in this regard, please do not hesitate to contact our Customer Support Services team.