Whale Watch & PurePod Package - Terms & Conditions
- All Relax & Unwind Gift Vouchers cannot be combined with any other Whale Watch Kaikoura or PurePod Vouchers/promotions.
- The bearer of this voucher is responsible for booking both PurePod accommodation & Whale Watch Kaikoura tour directly with each company.
- There is high demand for the PurePod experience & limited availability, booking the PurePod accommodation FIRST is recommended. We advise you book in advance to avoid disappointment.
- Normal Whale Watch Kaikoura & PurePod refund policies apply. (check company’s website for more info)
- Normal Whale Watch Kaikoura & PurePod Terms & Conditions apply. (check company’s website for more info)
- Vouchers cannot be transferred or refunded and cannot be used with other offers.
- All Relax & Unwind vouchers cannot be redeemed for cash.
- All Relax & Unwind vouchers are void and cannot be redeemed after expiry of validity date.
- All Relax & Unwind vouchers will be accepted by Whale Watch Kaikoura & PurePods for direct bookings only.
All gift vouchers purchased through Whale Watch Kaikoura cannot be exchanged for cash. In the event of a tour cancellation or partial refund the recipient may exchange the remaining value of the voucher within the Whale Watch Gift Shop or towards the purchase of another Whale Watch Tour.
Cancellation T&C’s PurePod;
With the remote locations of the PurePods, late cancellations can be tricky for PurePods to fill at short notice.
- You can amend or cancel your booking at absolutely no charge up to 14 days before your reserved stay – so if your itinerary changes or you decide you prefer a different PurePod location, please let us know asap and we will process the reservation change for you immediately.
- If you need to cancel your reservation and it’s between 14 and 7 days of your reserved stay, we’ll refund you 50% of the cost of your booking (unless someone else books for that date, in which case we will only charge you a $30 cancellation fee)
- If you cancel within 7 days of your reserved stay, no refund is payable (unless someone else books for that date, in which case we will only charge you a $30 cancellation fee)