Our Vision, Mission & Values

Our vision

To be the Destination, Experience and Company of Choice

Our mission

To Identify, Develop & Promote WOW based experiences.

Our values - the 5 C's

  1. Customer (Manaakitanga)
  2. Company (Tino Rangatiratanga)
  3. Community (Iwi Whanui)
  4. Conservation (Kaitiakitanga)
  5. Culture (Whakapapa)

Our Philosophy

We seek to:

Annually agreed strategic objectives and departmental targets within the company's business plan underpin our commitment and are regularly reviewed and monitored for effectiveness. Where financially viable, we give preference to suppliers who themselves have sound environmental policies and practices.

Education is an important aspect of the experience we deliver and something we have spent a lot of time and capital on, with our aim being to send our customers away knowing that they have learnt something new about the marine life in the Kaikōura Canyon and our environment. We work hard to support our environment by undertaking a number of actions. Many of these you will not see, but some you may notice.

A few examples of actions that you may not see include:


Sustainable Whale Watching in Kaikōura

Whale watching in Kaikōura has had over 10 years of robust scientific research conducted on it in relation to the potential impacts of commercial Whale watching on Sperm Whales, all interactions with marine mammals are governed by the New Zealand Marine Mammal Protection Regulations.

The latest research completed in 2011 concluded:

The current regulations administered by the Department of Conservation including existing limits on permitted tours and the three vessels within 300m rule appear to appropriately manage the level of interaction between tour vessels and whales. Such regulations minimize effects of the vessels on sperm whales, promoting a sustainable whale watching industry at Kaikōura. Looking forward, it would appear that whale watching tourism at Kaikōura is on the right track, with growth and development that is good for the community and does not appear to impact the animals. For example, the newer, larger vessels operated by whale watch can carry more passengers and make less noise. While marine mammal eco-tourism will no doubt continue to expand at Kaikōura, we suggest that continued caution is warranted with respect to the rate of growth and the sort of growth to ensure both a healthy tourism business and a healthy sperm whale population for generations to come.

Kia Ora Friends

***WHALE WATCH KAIKOURA UPDATE***

Kaikōura is as beautiful as ever with so much on offer. Over the last week we have had opportunities to view a pod of orca, a humpback whale, an Erect Crested & Yellow-Eyed Penguin as well as our commonly sighted sperm whales, dusky dolphins, NZ fur seals and amazing marine birds on our tours. We are certainly well worth considering when planning your next holiday.

Progress is being made on repairs to the Kaikōura Marina and we continue to switch between using a berth and our modified trailer unit for launching our vessel Tohorā, this is due to tidal restrictions and repair work as a result of the coastline lifting by +1.0m. Launching from the trailer is how we loaded our passengers in the old days of whale watching.

Currently our available tour times are based around the tide times on the day and may differ from the tour times originally advertised (please note we are working hard at being able to return to a fixed tour schedule from Mon 27th Feb 2017  – please watch this space). For an update on the tour times available please contact our Customer Service team directly either by email on res@whalewatch.co.nz or phone +64 3 319 6767 or free phone 0800 655 121 (within NZ) and they will be able to help you with your inquiry.  Please note we are operating at a reduced capacity in the interim with up to 3 tours operating per day, please contact our team prior to arriving in Kaikōura to secure a space on one of our tours and to save disappointment.

Kaikōura Business Update:

Kaikōura is open for business. For latest updates on accommodation / restaurant and retail information please contact the team at the Kaikōura i-Site who will be able to help you find what suits your needs during your stay in Kaikōura.

Transport Update:

All subject to weather conditions, slips, repair work and seismic activity. Updates available from the NZTA WEBSITE.

Intercity & Hasslefree Tours have daily services from Christchurch to Kaikōura with a return service from Christchurch, as well as Kiwi Experience now having the option of a day tour out of Christchurch for their travellers.

Progress on the work being done on roads (along with harbour repairs) can be found on this dedicated KAIKOURA EARTHQUAKE RESPONSE page provided by the team at NZTA, this page is updated weekly on Friday.

Again we thank you for your patience as we continue to work toward being back fully functional, but for now we are very thankful for the ability to be able to take the people we can out whale watching.

The team at Whale Watch Kaikoura.